services

We are delighted to welcome you back to the Gran Oasis Resort and we are really happy that you have chosen us for your holiday in this strange time we currently find ourselves.

We would like to inform you that we can guarantee the safety at Gran Oasis Resort by providing the Covid 19 preventative measures, required by the World Health Organization.

We do however request your maximum attention and total compliance of these measures in order to ensure the safety of all our guests and staff.

At check-in as part of the health authority procedures, we will request an email and telephone number where we can contact you if necessary.
The hotel is completely disinfected several times a day.
We request keep the security distance to 2 metres.
We have masks and gloves available at our supermarket.
We have disinfectant gel dispensers in all our communal areas.
Only allowed entertainment activities without close contact.
For the use gymnasium, please make prior reservations at reception.
We recommended use of mask in closed areas.
Frequent washing of hands with soap.
Limited capacity in some areas of the hotel.
Maintenance and cleaning of your Apartment only take place when you are not present.

RESTAURANT - MANDATORY FOOD SHIFT

At check-in, in order to comply with social distancing for Covid 19, we will provide you with the available times for the use of restaurant services. Your times will be on your hotel passport which you must always show on arrival for your meals.

OBLIGATORY USE MASK
in the restaurant it is mandatory to wear a mask before entering.

SWIMMING POOLS

For social distancing reasons, capacity by pool areas will be reduced. Pools will be open slightly longer than usual from 10am to 6pm. If necessary solarium reservation times may be increased.

COVID SYMPTOMS 19

Should you feel unwell with any unusual symptoms, please contact reception by dialling no. 9.

INFORMATION TELEPHONES

Canarias Covid 19: 900 112 061

Police: 112

Hospiten Sur Hospital: 922 750 022

Quirón Sur Hospital: 922 752 626